Policies

Oh La La - Policies

At Oh La La, we are committed to ensuring your shopping experience is smooth, secure, and satisfactory.

Purchase Policy

Once you place an order, we begin processing it and you will receive an email notification when it has been shipped. By making a purchase, you agree to these terms and conditions.

Shipping Policy

International Shipping

We ship to the USA and Thailand so you can receive your favorite products no matter where you are. Delivery times vary depending on your location and customs charges may apply depending on the destination country.

Shipping within Thailand

We offer fast delivery throughout Thailand, including to hotels. Orders are usually processed and shipped within 1 to 2 business days.

Shipping Costs

Shipping fees are calculated at checkout and depend on your location and the size of your order.

Refund & Return Policy

Refunds

If the product is defective or incorrect, you can request a full refund or exchange. Please contact us within 3 days of receiving your order so we can assist you.

Exchanges

Available only in Thailand. If you need an exchange, contact us on the same day you receive your purchase and we will inform you of the nearest shop where you can make the exchange.

For further assistance, visit our Contact Us page.

Please review our policies below to understand our processes shipping, and refunds

What happens after I place an order

Once you place an order we begin processing it within the next three available working days / After shipping we will notify you via email so you can track your package and anticipate its arrival

What payment methods do you accept

We offer a variety of secure payment options to make your checkout experience seamless. You can pay using

Credit/Debit Cards (Visa, MasterCard, JCB, UnionPay)

Installment Plans (for eligible cards)

QR PromptPay

Mobile Banking (K PLUS, SCB, Krungthai, and others)

TrueMoney Wallet

LINE Pay

ShopeePay / SPayLater

Alipay

WeChat Pay

At checkout, simply select your preferred payment method and follow the instructions to complete your purchase securely

Do you offer international shipping

Yes! We offer international shipping to the following countries: Thailand, USA, Netherlands, Australia, Canada, France, Spain, UK, Germany, and Italy

Shipping times and costs may vary depending on the destination. You can check the estimated delivery time and shipping fees at checkout. If your country is not listed, feel free to contact us for more information

How fast is shipping within Thailand

We provide fast delivery across Thailand including direct shipments to hotels / Orders are usually processed and shipped within one to two business days so you can receive your items as soon as possible

How are shipping costs calculated

Shipping fees are automatically calculated at checkout based on your location and the size of your order ensuring transparency before completing your purchase

Can I get a refund

If you receive a defective or incorrect product you have the option to request a full refund or exchange / To process your request contact us within three days of receiving your order so we can assist you accordingly

Do you accept exchanges

Exchanges are only available for in-store purchases on the same day of purchase / At the moment, we do not offer exchanges for online orders / But don’t worry—every Oh La La! piece is carefully selected for quality, comfort, and effortless style, so once you receive it, we’re sure you’ll love it! / At Oh La La!, we embrace the Sabai Sabai way—flowing through life with ease, grace, and a smile / No worries, just good vibes ✨

What is Sabai Sabai

Sabai Sabai is a feeling—effortless, free, and beautifully unbothered. Rooted in Thai culture, it’s about embracing life with ease, letting things flow, and finding beauty in simplicity.

At Oh La La, Sabai Sabai is more than an idea—it’s the essence of our collections. Every month, we introduce a new selection of accessories designed to blend effortlessly with past drops, giving you the freedom to mix, match, and create your own signature style. 💫